90 Night Sleep Guarantee
We fully guarantee and offer a comprehensive warranty on all of our mattresses, toppers and components. We offer a no hassle guarantee, and have a full refund policy. If after delivery, and before 90 nights have expired, and you are unsatisfied, we will ensure your comfort and satisfaction.
We are convinced that because we offer the best mattress available, you too will be convinced and satisfied that you have made a wise decision and taken one of the most important steps to ensure that you will get the best sleep possible.
MATTRESS 90 NIGHT SLEEP GUARANTEE
We offer a full warranty, limited by the following factors for 100% organic latex mattresses that we carry:
- Care (rips, tears, wearing, staining), and
- Hygiene (organic staining, perspiration, or body odour).
If, after delivery and before you’ve slept on the mattress 90 nights, and you aren’t convinced that you have purchased the best mattress for the best sleep, and have contacted our support team and have worked with us to customize your mattress for your specific sleep needs and made the recommended layer adjustments, we will work with you to resolve your issues. Call 778-403-5807.
Then, if, after we've exhausted these options and you aren't completely satisfied, we will arrange to pick up the mattress, at your cost, and refund the full cost of the mattress to you. Hassle free.
To restate it, we fully guarantee our mattresses, toppers and other components. We offer a no hassle, full refund policy. Before making a claim, ensure that these steps have been taken:
To ensure top performance individual mattress layers must be flipped every three months.
Layers are to be replaced in the sequence that you have customized to suit your sleep needs.
Please make note of the sequence of the layers before flipping your mattress components, making sure to replace them in the proper order.
- In the event of a return of mattress or topper, the mattress core and toppers will be prorated, based on time in years that it is used, up to 25 years for 100% Organic Latex mattresses, and 15 years for 100% Organic Latex toppers, or 20% off next purchase.
- Go Rest mattresses are covered by a 25 Year Warranty consisting of a 2 year non-prorated warranty, followed by an 23 year prorated warranty. The invoice that you received at the time of purchase will act as your warranty.
- Go Rest Toppers are covered by a 15 Year Warranty consisting of a 2 year non-prorated warranty, followed by a 13 year prorated warranty. The invoice that you received at the time of purchase will act as your warranty.
Certain conditions apply :
Prior to arranging deliver you must ensure that the mattress is not damaged, have odours or be visibly soiled in anyway.
Our serviceable area for mattress pickups and returns applies to the continental United States and Canada only.
If you have financed your mattress through our third-party financing option, you’ll receive a full refund less any applicable financing fees paid to date directly to them.
All purchased products must be in a condition suitable for donation to be eligible for return (i.e. no stains, tears, excessive odours or soiling).
The risk - free sleep trial is limited to two of each particular product type per initial order. If you return a mattress from any order, you are not eligible for an additional 90 night trial on future mattress orders.