We fully guarantee and offer a comprehensive warranty on all of our mattresses, toppers and components. We offer a no hassle guarantee, and have a full refund policy. If after delivery, and before 90 nights have expired, and you are unsatisfied, we will ensure your comfort and satisfaction.
We are convinced that because we offer the best mattress available, you too will be convinced and satisfied that you have made a wise decision and taken one of the most important steps to ensure that you will get the best sleep possible.
MATTRESS 90 NIGHT SLEEP GUARANTEE
We offer a full warranty, limited by the following factors for all of the 100% organic latex mattresses that we carry. Our "90 Night Sleep Guarantee" is limited only by the following:
If, after delivery and before you’ve slept on the mattress for 90 nights, and you aren’t convinced that you have purchased the best mattress for the best sleep, we will take every effort to ensure your satisfaction. We recommend allowing your body time to the new feeling of support for 30 nights before proceeding.
The first step is to contact our support team and allow us to work with you to customize your mattress for your specific sleep needs. This might involve removing or rotating individual layers and making the recommended layer adjustments. To help you to resolve your issues, call 778-403-5807.
Then, if, after we've exhausted all of these options and you aren't completely satisfied, we will arrange to ship you another individual layer to resolve the issue. We will supply the required latex layer to you at no charge, you pay only shipping. You will then use the package supplied and ship the layer back to us, at your cost.
In the event that the entire mattress is not to your satisfaction, we will arrange to pick up the mattress and return it to us, at your cost, and we refund the full cost of the mattress to you, on a prorated basis. We aim to make this as hassle free as possible.
To restate it, we fully guarantee our mattresses, toppers and other components. We offer a no hassle, full refund policy on mattresses. Before making a claim, ensure that these steps have been taken:
Certain conditions apply :