Terms and Conditions

The Terms & Conditions apply to the use of this website as well as all transactions conducted through the site and our location. The privacy practices outlined in this privacy policy are for this site only. If you link to other websites, please review the privacy policies posted on those sites.

Legal Notice

All notices from Go Rest To You may be posted on our Website and will be considered delivered within thirty (30) days after posting. Notices from You to Go Rest will be made either by e-mail, sent to the address we provide on our Website or sent by first class mail to our address at:

Go Rest

3388 Douglas Street, Victoria, BC, V8Z 3L3

Go Rest Delivery shall be deemed to have been made by you to Go Rest, five (or 10 business) days after the date sent.

Copyright

The content appearing on this Website is the property of:

Go Rest Copyright © All rights reserved. All users, are authorized just to view, copy, & Print, distribute documents on Go Rest's website as long as (1) the documentation is used for informational purposes only, & (2) any copy of the documentation (or part thereof) includes the following copyright notice: Copyright © 2020 Go Rest. All rights reserved.

Certification

All Go Rest organic beds are certified as 100% Organic Latex latex.

The certification are from ECO, GOLS, and Control Union, Carbon Neutral, Slab and LGA.

Trademarks

Go Rest brand, products, and names appearing on this Website are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of the product(s) by Go Rest. Nothing contained herein shall be interpreted as presenting by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or additional intellectual property right of Go rest.

Use Of Website

Our site may contain other proprietary warnings & copyright information. The terms of which must be recognized and followed. Data on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Go Rest and its subsidiaries reserve the right to refuse service, terminate accounts, and cancel orders in its discretion, including, without limitation, if Go Rest believes that customer conduct violates applicable law or is harmful to the interests of Go Rest and its subsidiaries.

Privacy Policy

Go Rest does not share any information with any 3rd party Company. All of your information is held privately.

Shipping & Delivery

At this time, Go Rest ships merchandise to locations within Canada Requests for delivery to any other international locations must be made by e-mail to info@gorest.ca The risk of loss of all merchandise ordered on our website passes to the shipping company / carrier.

When the merchandise is delivered and accepted by the client only then does the consumer become liable. All shipments are made using regular ground service and will be shipped within 7-10 Days. Please allow delivery within 4-5 days after shipping. Special orders and custom orders including adjustable beds and or multiple orders can take up to 3-4 weeks to process. 

if you would like to know when your bed should be expected please contact us directly. Toll Free 1-778-403-5807.

When placing an order online, the default time line is 7-10 days. but this can vary, for clarification please contact our office prior to placing your order if you require your purchase sooner.

Clearance, On Sale Price merchandise or Custom mattresses

Due to the individual custom nature of these products; A 20% restocking fee will apply to all orders including Custom cancelled & returned orders not used still in packaging only 

Custom ordered / Special Sized or sale price mattresses are not returnable for refund and do not apply to the comfort guarantee.

EXPEDITED SHIPPING IS AVAILABLE: Please allow 7-10 Days for delivery across Canada and the USA, there can be delays with delivery services up to 15-25 days depending on carrier. 

Sales Tax

Final Sale price includes all applicable state, provincial and local sales tax.

Warranties

All information and content on this server are presented "as is" with no guarantee of any kind, either express or suggested, including but not limited to the implied warranties of merchantability, suitability for a particular purpose, including non-infringement. Any guarantee that is given in connection with any of the products can be seen on the 

Warranty

The references and descriptions of goods within the website materials are presented "as is" without any guarantee of any sort, either express or implied. Go Rest is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this website or of any of the products or services described hereon.

The descriptions of, and references to products, services and companies on this website are the sole responsibility of the companies providing the information ("advertisers"), and not Go Rest.

The inclusion of material on this server does not imply any endorsement by Go Rest, which makes no warranty of any kind on the topic matter of the server materials advertised.

A possibility exists that the server materials can include errors. Additionally, the plausibility exists that unauthorized additions, deletions, & changes can be done by third parties to the server materials. Although Go Rest attempts to ensure the integrity and accurateness of the server materials, it makes no promises about their correctness or accuracy. Before relying on any description made in all of the server materials, check with the merchant of the product to ensure that the information you are relying upon is accurate.

Proper foundations include boxspring, foundation, slats and plywood bases.

Return Policy

Go Rest's goal is for you to get the best night’s sleep imaginable. We are certain that you will enjoy your Go Rest purchase, but occasionally there are situations where a product must be returned.

Understand that returns can be requested under certain conditions. Please follow the return instruction below that applies to your particular situation.

1. Returning goods that are damaged when received.

If upon delivery you see that not only is the carton torn but you know that the merchandise within is damaged, please refuse delivery. If the goods have been left at your door or you just opened the outer package and found the product's damaged call us at 1-778-403-5807 or email us at info@gorest.ca immediately for directions to process your replacement order.

All items for return must be in original packaging or similar packaging, if you need to re-package for return shipments please contact Go Rest for the box dimensions and we will forward you the return slip, Please note we cannot send return labels without a clients cooperation.

2. Returning an unopened product

If you are returning a product that is not damaged but still in the unopened original packing you must obtain an authorization number (RAN) within 7 days of delivery. Please contact us at info@gorest.ca and receive your return shipping authorization number. Proof of purchase is required. Please provide your order number, purchase order number or invoice number. Only authorized returns will be accepted, so please contact us before sending back items to ensure proper credit. The RMA number must be on the outside of all cartons otherwise item will be refused. Customers are responsible for all freight & shipping charges on returned goods and can choose the shipper of your choice to return products. Once we receive & inspect the return, a refund / credit will be issued for the product less the 20% restocking fees. Freight fees are not refundable.

3.  Comfort Guarantee

Our 90 Night Comfort Guarantee allows you to try our mattresses in your home for 90 Nights, during which time you can upgrade or exchange your core & or topper for another firmness (delivery and return charges will apply). It is the customers' responsibility to arrange the return of the products. If delivery is required, delivery charges will apply. Items must be returned in original plastic packaging, and in "as new" condition. If items have been damaged in any way, including, water damage, torn, or dirty, the items will be refused and will void the comfort guarantee. This 90 Night Guarantee only applies within Canada only.

4. Returning products

Products deemed to be faulty must be reported within 24 hours of receiving them. If you conclude that the product you received is defective, please e-mail us at info@gorest.ca declaring the particular reasons you consider your product damaged, including images of the defect. Other instructions or actions including proof of purchase may be requested by our claims department. Upon receiving all the requested information, your request will be assessed. Only approved returns will be accepted and our RMA number needs to be on outside of all carton(s), or item(s) will be refused at our warehouse.

5. Cancellation following the order has shipped

If you attempt to cancel your order, but your order has already been shipped or delivered to you or is ready to ship, or if you refuse delivery, you will be subject to a 25% restocking fee.

Please Note: Any merchandise returned without following the above instructions completely, or products returned dirty, stained or soiled, or not in their original packaging will be refused or denied, and NO credit will be refunded.

6. Items that are NOT REFUNDABLE 

Items are not refundable or RETURNABLE due to sanitary and health reasons,  include all hospital beds, ICU, hospital bed and mattresses, pillows, mattress protectors, latex toppers, sheet sets. Also not included are mattress outer covers, clearance priced merchandise. All sales are final for these items, and no refunds will be offered.

 

Natural Latex Sources

All Our Natural Rubber is sourced from Sri Lanka. We only use 100% Organic Latex rubber in our mattresses. The finished mattresses are made in Canada.

VOID WHERE PROHIBITED

Although the information on this Website is accessible worldwide, not all products or services discussed on this Web site are available to all persons or in all geographic locations or jurisdictions. Go Rest reserves the right to restrict the provision of their products or services to any person, geographic region, or jurisdiction, limit the amounts of any goods or services that they provide. Any offer for any goods or service made in the materials on this website is void where prohibited.

GOVERNING LAW

Both parties agree that in a case of litigation, the dispute shall be addressed in the courts of the city of Victoria, in the province of British Columbia, Canada.

MISCELLANEOUS

The Terms and Conditions constitute the entire agreement between you and Go Rest on this website. The Terms and Contingencies replace all prior or communications & proposals, whether electronic, oral or written between you and Go Rest on this website. No modification of the Terms & Conditions shall be effective unless it is approved through Go Rest. If the stipulation of the Terms & Conditions is found to be contrary to the law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

 

SMS/MMS

SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS

Go Rest (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the “Agreement”). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the “Dispute Resolution” section below. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts.

User Opt In: The Program allows Users to receive SMS/MMS mobile messages by affirmatively opting into the Program, such as through online or application-based enrolment forms. Regardless of the opt-in method you utilized to join the Program, you agree that this Agreement applies to your participation in the Program. By participating in the Program, you agree to receive autodialed or prerecorded marketing mobile messages at the phone number associated with your opt-in, and you understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialling system (“ATDS” or “autodialer”). Message and data rates may apply.

User Opt Out: If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message from Us in order to opt out of the Program. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

Duty to Notify and Indemnify: If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the User Opt Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a material part of these terms and conditions. You further agree that, if you discontinue the use of your mobile telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.

YOU AGREE THAT YOU SHALL INDEMNIFY, DEFEND, AND HOLD US HARMLESS FROM ANY CLAIM OR LIABILITY RESULTING FROM YOUR FAILURE TO NOTIFY US OF A CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY UNDER THE TELEPHONE CONSUMER PROTECTION ACT, 47 U.S.C. § 227, et seq., OR SIMILAR STATE AND FEDERAL LAWS, AND ANY REGULATIONS PROMULGATED THEREUNDER RESULTING FROM US ATTEMPTING TO CONTACT YOU AT THE MOBILE TELEPHONE NUMBER YOU PROVIDED.

Program Description: Without limiting the scope of the Program, users that opt into the Program can expect to receive messages concerning the marketing and sale of digital and physical products, services, and events.

Cost and Frequency: Message and data rates may apply. The Program involves recurring mobile messages, and additional mobile messages may be sent periodically based on your interaction with Us.

Support Instructions: For support regarding the Program, text “HELP” to the number you received messages from or email us at info@gorest.ca. Please note that the use of this email address is not an acceptable method of opting out of the program. Opt outs must be submitted in accordance with the procedures set forth above.

MMS Disclosure: The Program will send SMS TM's (terminating messages) if your mobile device does not support MMS messaging.

Our Disclaimer of Warranty: The Program is offered on an "as-is" basis and may not be available in all areas at all times and may not continue to work in the event of product, software, coverage or other changes made by your wireless carrier. We will not be liable for any delays or failures in the receipt of any mobile messages connected with this Program. Delivery of mobile messages is subject to effective transmission from your wireless service provider/network operator and is outside of Our control. T-Mobile is not liable for delayed or undelivered mobile messages.

Participant Requirements: You must have a wireless device of your own, capable of two-way messaging, be using a participating wireless carrier, and be a wireless service subscriber with text messaging service. Not all cellular phone providers carry the necessary service to participate. Check your phone capabilities for specific text messaging instructions.

Age Restriction: You may not use of engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18) and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

Prohibited Content: You acknowledge and agree to not send any prohibited content over the Platform. Prohibited content includes:

  • Any fraudulent, libellous, defamatory, scandalous, threatening, harassing, or stalking activity;
  • Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age;
  • Pirated computer programs, viruses, worms, Trojan horses, or other harmful code;
  • Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received;
  • Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and
  • Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.

Dispute Resolution: In the event that there is a dispute, claim, or controversy between you and Us, or between you and Stodge, LLC d/b/a Postscript or any other third-party service provider acting on Our behalf to transmit the mobile messages within the scope of the Program, arising out of or relating to federal or state statutory claims, common law claims, this Agreement, or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, such dispute, claim, or controversy will be, to the fullest extent permitted by law, determined by arbitration in Victoria, British Columbia before one arbitrator.

The parties agree to submit the dispute to binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) then in effect. Except as otherwise provided herein, the arbitrator shall apply the substantive laws of the Federal Judicial Circuit in which Go Rest’s principle place of business is located, without regard to its conflict of laws rules. Within ten (10) calendar days after the arbitration demand is served upon a party, the parties must jointly select an arbitrator with at least five years’ experience in that capacity and who has knowledge of and experience with the subject matter of the dispute. If the parties do not agree on an arbitrator within ten (10) calendar days, a party may petition the AAA to appoint an arbitrator, who must satisfy the same experience requirement. In the event of a dispute, the arbitrator shall decide the enforceability and interpretation of this arbitration agreement in accordance with the Federal Arbitration Act (“FAA”). The parties also agree that the AAA’s rules governing Emergency Measures of Protection shall apply in lieu of seeking emergency injunctive relief from a court. The decision of the arbitrator shall be final and binding, and no party shall have rights of appeal except for those provided in section 10 of the FAA. Each party shall bear its share of the fees paid for the arbitrator and the administration of the arbitration; however, the arbitrator shall have the power to order one party to pay all or any portion of such fees as part of a well-reasoned decision. The parties agree that the arbitrator shall have the authority to award attorneys’ fees only to the extent expressly authorized by statute or contract. The arbitrator shall have no authority to award punitive damages and each party hereby waives any right to seek or recover punitive damages with respect to any dispute resolved by arbitration. The parties agree to arbitrate solely on an individual basis, and this agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. Except as may be required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration without the prior written consent of both parties, unless to protect or pursue a legal right. If any term or provision of this Section is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Section or invalidate or render unenforceable such term or provision in any other jurisdiction. If for any reason a dispute proceeds in court rather than in arbitration, the parties hereby waive any right to a jury trial. This arbitration provision shall survive any cancellation or termination of your agreement to participate in any of our Programs.

Miscellaneous: You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.

All Mattresses are made and developed in Canada.

Terms & Conditions Policy: Effective Jan 1, 2020

Copyright @ Go Rest